TideWe Gift Card

• The gift card has no fees and no expiration date
• No returns and no refunds on Gift Card
• The gift card can be used with the promotion code together when placing an order on the website.
• The gift card is a virtual product and only available towards items storewide on www.tidewe.com

Please note that products available at www.tidewe.com are only delivered within the United States.

Shipping Methods

USPS, UPS, FEDEX. 

Shipping Time                   3-5 working days                        

Shipping Cost

NOTE

1. Shipping address with PO, P.O. Boxes,APO, FPO or DPO included is NOT acceptable.

2. Delivery time=Shipping time+Processing time. Our warehouse needs 1-2 business days to process your order. You will receive a notification once your order has been shipped.

3. All delivery times are quoted in business days, weekends and holidays excluded. Order will be processed the following working day if all orders placed after Friday.

4. The address page in the shopping process has detailed shipping price instructions. We have regular or long-term free shipping activities. During the event, orders that meet the conditions of the event can enjoy the services.

5. Shipping charges do not include applicable duties or taxes. Duty, customs and any other import taxes are not prepaid and are the responsibility of the customer . We have little knowledge about the tax laws of a large number of countries and regions.

6. Multiple purchases may be shipped separately. Due to system reasons, there is only one tracking number. But don’t worry all products will be delivered eventually.

RETURN POLICIES

Please be attention that any items purchased on the TideWe.com website can be returned unused up to 30 days from the date of purchase. We do not accept returns for custom waders, dirty, damaged or worn products, or undergarments that have been removed from their original packaging. If received in any of these conditions, item(s) will be returned. Please include all original tags and packaging.We will start the return process within two business days once receive the information. And we will refund you within one business day once get your return tracking number. 

If you purchased the item at one of our authorized dealers, please contact that dealer to process the return.

To process a return for an item that was purchased on TideWe.com, please send us an email at cs@tidewe.com. Include a description of the problem and reference your order number in the email. Once the return request is approved, you’ll be given the return shipping address. 

If the return is caused by the customer, the customer should be responsible for the shipping fee. If it's our reason, the goods received are damaged or not correct, the customer is not required to bear the shipping fee and no restocking fee need to be charged for the return of the product.

IF A PURCHASE WAS DAMAGED DURING SHIPMENT

If a shipment arrives at your door with apparent shipping damage, please refuse the delivery. If you have already accepted delivery and then find shipping damage, please send us an email at cs@tidewe.com.

Please contact our Customer service at email to get the return address.

LIMITED WARRANTY POLICIES

TideWe will provide a warranty for defects in materials and workmanship for a period of One Year from the date of purchase. In the event of a defect, TideWe will provide repair or replace the defective without charge, or refund the price you have paid. Products that have been repaired or replaced are warranted only for the remainder of the unexpired portion of the warranty period.

The Limited Warranty does not cover any damage arising from normal wear and tear, failure to adequately maintain and store the alterations, repairs, or modifications not performed,  used other than in the manner intended, improper or inadequate fit,and get damage for unsafe use was designed or damage caused by chemical or foreign substances. TideWe does not warrant any of its products provides protection from snake bites or bites from other wildlife and is not liable for personal injury resulting from such bites; however, certain products, if so referenced, may have passed tests for resistance to standard reasonably expected snake bites. The Limited Warranty does not apply if determines that the products have been damaged by accident, misuse, neglect, act of God, fire or other hazard, or improper shipping or handling, or has been tampered with by any party.